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F.A.Q.’s

Frequently Asked Questions

Question :How can I track my package?

You can track your package using the tracking number mentioned in the shipping information for each of your orders. You can also Call us to know the status of your order.

Question :Why have I not received my product yet?"

Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date. You can also know your order status by contact us.

Question :What is the difference between shipping time and delivery time?"

Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site (E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end. Normal Shipping time is 1-3 Business Days. The delivery may take few more days depending on the address and the courier company used. Normal delivery time is 1-10 Business Days. The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.

Question :Does TurbanKing™ offer Same Day Delivery?"

No, At This Time One Or Two Days Delivery are not Available.

Question : Are there any Extra charges of delivery ?"

Maybe, There are little extra charges to your delivery if your order value is under 900/- Otherwise All Our Other Products are based on Free Cash On Delivery Option.

Question :Shipping Rates by Geographical Region."

We gladly accept orders from all around the globe across many products. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. Items sold by TurbanKing™ may also be shipped internationally. TurbanKing™ may set their own shipping rates and policies. Shipping rates may vary depending on season and fuel rates.

Question :How will you take care of privacy of my information during custom clearance?"

Your privacy is important to us and we don’t reveal any information unless asked to do so. We know that you care about how your order information is used and shared. Such information is shared only for law enforcement requirements as applicable to origin/delivery destination.

Question :How can I know the status of my order(s)?"

Registered users can check the order details by clicking on “My Orders”. Next page will show you all your existing and previous 15 orders placed during the past 3 months. You can check the order details by clicking on “Track Order”. Enter your Email Address and Purchase ID and click on “Track” button below.

Question :What is Standard Delivery Time ?

The delivery may take few more days depending on the address and the courier company used. Normal delivery Date is 1-10 Business Day. You Can Know Your Order Status By tracking Your Order in my Account Page. The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates.

Question :Which courier company do you use for delivery ?"

There are various India based Courier Company’s used to Deliver You Product. We have tied up with a number of reputed courier partners; however, the selection of the courier service provider for your order is based on your location, nature of the item(s) and volumetric weight of the package.

Question : What should i do if product not delivered at delivery Time ?"

Sorry for the inconvenience caused to you, normal delivery takes 1-10 business day to deliver your order. If you not received your order, first you must check order status, by tracking order in “my account” page. Sometimes order can delay or your order may go to back-order (We Will also sent you mail about order Status). if status is clear you can call us, and ask to refund my money.

Question :Tracking Error What I Do Now ?"

Log out and Log in again with different Browser. if Problem is not solved then Call us to track Your Order.

Question :Product Not Dispatched Till Now ?"

Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping time line on the products displayed on our site (E.g. Ships within 1-3 days). This refers to the number of working days it will take to dispatch the product from our end. Normal Dispatch Day is 1-3 Business Day, Don’t Worry About Dispatch Day Your Product Deliver At Time.

I have forgotten my password, now what?

You Can Easily Reset Your Account Password by Clicking Forget Password. You will receive email at your register email id which is use to create a account.

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