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Return Order

Before Return Any Package, Please First Read These Following Guideline & Policy :-

Return Cases:-

TurbanKing allows return of products for 7 days from delivery in all the following cases:

• Product is used/worn or altered
• Physical damage to the box or to the product
• If sealed package of branded products is open
• The packet was empty / some item or accessory was missing
• The product was defective,
• Significantly different from the description given by the merchant (wrong size, color, quality or material related issues)
• You changed your mind due to any other reason

What is Return Charges?
We do not arrange any courier services for returns. Customer need to pay shipping charges to return the product. However For all self-shipped returns, we do not provide you any cashback.

Where should I return my product?
You could courier the product to us at the address mentioned below:-
Smart Bro Creation
85, Sunil Park, Opp. M.B.D. Mall
Barewal, 141001
Ludhiana (Punjab), India

Return Policy:-

1. Turban and Parna are not return in any way.
2. We need register email address and invoice, which belongs to order.
3. Customers can return their order within 7 days of the order delivery. After 7 Days we can’t do anything.
4. Item(s) must be unused and in their original condition, all original tags and no damage at any way, In case of anything missing, we may decide not take a return request.
5. Turbanking will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
6. We will replace the defective/damaged product with a brand new product at no extra cost.In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire our quality analysts will evaluate your returned product.
7. Because all returns are self-shipped, so we recommend you to take care that you pack item(s) securely and safely to prevent any loss or damage during transit and use a reliable courier service.

Refund Policy:-

You can only ask for a refund against any of your order within 7 days of its date of delivery, after 7 days we can return and refund anything. We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account as TurbanKing store credits which you can use to shop on Turbanking.com

We will refunded store credit within 7-15 working days from the receipt of returned product(s).

If you don’t received refund yet. Then please contact customer care at +91 90237 90237 or write to us at help@turbanking.com

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