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Cancellations and Returns FAQ
Question : How can I cancel my order?
If you wish to cancel an order, please contact our Customer Support team and let us know the reason for it. Our Subject Matter Experts will review the reason for your cancellation request and try to resolve the objective if possible. If you still do not wish to continue with your order, we’ll cancel it without any further delay. Once the order is cancelled, a confirmation email will be sent to your registered email ID.
Question :I want to return a faulty/damaged product, how do I proceed?"
• Click clear images of the product showing damages.
• Email us the images.
• Explain the exact detail of the damage/defect and the status of the package that you received.
• The complaint and the images should be sent to us within 48 hours of the delivery. Failing to do so, we will not be able to serve the claim for you.
• If necessary, we will arrange a pickup of the product through our logistic partner. If we are unable to do so, we will request you to send the product back to us.
• Once the product reaches to us, our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Question :Why don't I see a cancel button on my order details page?"
Pre-paid orders do not show the “Cancel” button. You can request a cancellation from the contact us page selecting “Cancellation” as a reason code.
Question :Why did TurbanKing™ cancel my order?"
Your order can be cancelled due to any of the below reasons:
• Technical issues related to pricing information.
• Non-availability of the product(s).
• Payment problem identified by Fraud Detection Department.
Note: We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.
Question :When returns are not possible?
• If the return request is made outside the specified time frame.
• Items that are returned without original packaging, freebies or accessories.
• If the product is damaged because of use or the product is not in the same condition in which you had received it.
• Defective products which are covered under the manufacturer’s warranty.
• Any consumable item which has been installed or used.
• Products that may/have been tampered or products with missing serial numbers.
Question :Should I pay the courier company to send my product back? Will I get the money back?"
If you are requested to send the product back to us, Once You Have To Pay courier Company, Don’t Worry We will gave you, Your Courier Expensive when we get product back. Please retain the original receipt for the courier charges you have paid, it will be required by us to reimburse the shipping charges as Coupon Credit.
Question :When will I get my refund?"
Debit card/Credit card/Net banking 5-7 working days from the refund initiation date
NEFT transfer 5-7 working days from the refund initiation date
Cheque Refund Subjected to clearance.
Store credit or Gift Certificate 1-2 working days
Question :What are the modes of refund available after cancellation?"
Once the cancellation is confirmed, you shall receive the refund in form of store credit or reversal of the payment through the payment source that we received.
Question :How will I know that my order is cancelled?"
You shall receive an automated e-mail once the order is cancelled. You can also check the Cancellation status by visiting “My order” segment under “My account” section. Usually, it takes upto 48 hours to process cancellation.
Question :How long will it take to process a cancellation request?"
Question :How long will it take to process a cancellation request?”
Cancellations will be accepted till the time order is not shipped from Us. Once we receive a cancellation request, it will take maximum 48 hours to cancel the order. You will be notified of the same. In case your order has been “Shipped”, we may take your cancellation request; however, we shall be able to process refund once we receive the cancelled items back from the courier. If you opt for store credit as a refund, it will take 1-2 working days. You can use the amount for future purchases with us. However, if you opt for having the money transferred back to the source of transaction,while we process the refund immediately and notify your bank, it usually takes up to 7-10 business days for your bank to process the refund and the same to reflect in your account. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by us.
Question :How will I get a refund for the order I cancelled or returned?"
Once the resolution is set for refund, we will soon move ahead with the refund. Refund will be done by the same method we received the payment in. In exceptions, we may ask you for the account details. You can opt for store credit as well and use the amount for future purchases with us.
Question :What is TurbanKing's Return policy?"
Customers may notify us of any manufacturing defect or damages within 72 hours from the delivery. We will replace the defective/damaged product with a brand new product at no extra cost.
In case issues are reported after 72 hours,TurbanKing™ reserves the right to reject the complaint at its discretion.TurbanKing™ will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued by the manufacturer.
Item(s) must be unused and in their original condition, all original tags and no damage at any way, In case of anything missing, we may decide not take a return request.Please do take care that you pack item(s) securely and safely to prevent any loss or damage during transit.
For all self shipped returns, we recommend you to use a reliable courier service.In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund.
Our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.We Need register email address With us, which you had used to place your order.
We won’t give you any money as your Product Return. You can get Turban King Coupon Code which can be used to buy any other product at Turban King Website.
For More Information About return, please contact our customer service.
Question :What are TurbanKing's Returns Guideline?"
• TurbanKing’s Return Policy is implied only where the product have defect or damage. Cases where the wrong selection was made by the customer will be considered discretionary returns and may attract Cancellation/Restocking Charges.
• Customers may be asked to send the product back, in case the reverse pick up cannot be honored due to operational restrictions. Return shipping charges will be reimbursed in the form of Turban Coupon Code.
• TurbanKing’s Replacement policy is applicable only on the products “sold by TurbanKing.com (online)” and not from any other Merchant / Seller or Marketplace(offline). In that case, Seller Specific Return Policy will be followed.
• TurbanKing’s is not responsible for any in-transit damages, while product has been shipped by the customer. Customer is solely responsible for the damage claim from courier company.
Question :How to ensure that the Return Policy is applicable on my order?"
1. If you wish to return your item(s), you need to ensure that:
2. Item(s) must be unused and in their original condition, In case of anything missing, we may decide not to take a return request.
3. Please do take care that you pack item(s) securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you to use a reliable courier service.
4. In order to offer you the hassle free replacement service, it is required to get the product condition checked before sending out the replacement unit. Hence, we need to acquire the defective/damage product before processing replacement or a refund. Our Quality Analysts will evaluate your returned product to ensure adherence to our Returns Guidelines.
Question :I've still not received the refund in my bank account. Why?"
If you have received a mail from us confirming your refund request, then rest assured that we have initiated your refund request and are following up with financial organisations for the same. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.
Question :I paid cash on delivery, how would I get the refund?"
if the mode of payment was cash on delivery (COD), we will initiate a refund through cheque and deposit that into your bank account. We will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded to you as a TurbanKing™ Coupon. You can use the store credit to purchase any product from TurbanKing™ without any hassles.